Whether you are a supplier of IT support and maintenance services or a customer seeking to procure these services, we recommend that the contractual arrangements governing the supply of these services are clearly and fully provided for from the outset.
We act for numerous support and maintenance service providers who work with different customers – from large multinational organisations and public sector bodies to professional services firms and small owner-managed businesses. We draft IT support and maintenance terms and conditions and associated service level agreements (SLAs) for our clients which give their customers confidence, whilst also robustly protecting our clients’ interests.
We also regularly advise companies procuring IT maintenance services and who seek guidance as to the appropriate terms to agree in the supply contracts and SLAs.
Whoever we act for, we remain conscious that scoring individual legal points at the expense of achieving a lasting commercial relationship is rarely in anyone’s best interests. Whilst looking after the interests of our client, we provide advice and draft documentation which is sympathetic to the competing concerns of all parties – thereby achieving results which are successful and endure in practice, not just on paper.
Information technology solicitors
To arrange a discussion with an information technology solicitor click here or call us on 0800 840 4929.
