As a supplier of IT support and maintenance services or as a customer seeking to procure these services, we recommend that the contractual arrangements governing the supply of these services are clearly and fully provided for from the start.
Our Information Technology team act for numerous support and maintenance service providers who work with different customers – from large multinational organisations and public sector bodies to professional services firms and small owner-managed businesses. We draft IT support and maintenance terms and conditions and associated service level agreements (SLAs) for our clients which give their customers confidence, whilst also robustly protecting our clients’ interests.
We also regularly advise companies procuring IT maintenance services and who seek guidance as to the appropriate terms to agree in the supply contracts and SLAs and we provide advice and draft documentation which is sympathetic to the competing concerns of all parties – thereby achieving results which are successful and endure in practice, not just on paper.
Information technology solicitors
To arrange a discussion with an information technology solicitor click here or call us on 0800 840 4929.
